Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
The people who helped me were so patient and kind, and took care of me. I couldn’t be more grateful in my life.
From start to finish, my VU team was without-a-doubt the ultimate dream team.
Given that this was a first-time home-buying experience for me, I was naturally very cautious at what I was getting into. Although the process can very easily become overwhelming with information-overload, there was never, at any point, a moment where I felt completely lost. I'm incredibly grateful that my VU team gave me the confidence I needed to achieve an incredibly successful home-buying experience.I have to give special props to my loan officer and coordinator, Stephen Bash and Becky Tiek-Shrum. Not only are they both incredibly communicative and transparent, but they also know how to translate the dizzying world of home-buying into a clear, step-by-step approach. Given their expertise, the entire process felt almost too good to be true; where was the catch? There never was one, and this is why I could trust Stephen and Becky with how well they helped me navigate the hundreds of documents that come with buying a home.In the event that I decide to purchase another home in the future, or know somebody that's interested in taking advantage of their VA loan, I will be recommending everyone to VU Home Loans.
Levi Lenon and Sarah Johnson were amazing to work with. I feel lucky having a responsive team of partners on my side now. I hope to refer them to friends or work with them again in the future!
Working with my Veterans United team to buy my first home was an absolutely incredible experience. They truly made what could have been an overwhelming process feel smooth, straightforward, and even exciting. From the very beginning, they were incredibly knowledgeable about the VA loan process, patient with all my questions as a first-time buyer, and always quick to respond, whether explaining each step in detail or handling any unexpected hurdles along the way. Their professionalism, genuine care, and dedication to helping veterans succeed turned what I feared might be stressful into something manageable and rewarding. Thanks to their amazing support and guidance, I closed on my dream home feeling confident and grateful. I can’t recommend this team highly enough to any veteran looking to make homeownership a reality!
Veteran’s United really looks out for the veteran. They know the rules for a VA loan. They ensure you get the best rate. My third time using them. I highly recommend Veteran’s United to my fellow veterans!
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From the very first contact with Brock I was impressed with his professionalism and knowledge. He eagerly answered all my questions and made other helpful suggestions. He and his team were patient when I was having trouble getting the required documents from the Veterans Administration. This is my 6th home purchase and it has never been smoother. Thanks to Brock and his team!
This was a very difficult process for me and needed to get a loan as fast as I could and the veterans United helped me to the fullest extent and getting the loan it was a smooth, easy process and I couldn’t ask for a better company to work with.
Best company I’ve worked with thus far ! Ryan Chinnis is awesome and supported us along the way the whole time throughout our home buying process whether it was estimates or running numbers. He was and is a huge asset
There are so many extra fees at closing.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Danielle and her team are the best. Hope to work with them again soon.
Our experience was fantastic. Nathan, Evan and our agent Sheree Dailey were fantastic.
We had a very laborious and stressful time working with your company. On many occasions throughout this process we had to provide information, followup and resend. Felicia G. did not give us confidence in her performance. Our closing date was moved from 3/3 to 3/11 and then to 3/20. One delay after another, then another due to miss management and requesting bank information that was not necessary. The lack of clarity and foresight almost caused us to loose our deposit. If it wasn't due to the constant follow-up on our end and my contacting the VA I DONT REALY THINK THIS WOULD HAVE HAPPENED. fortunately the VA was kind enough to put a priority on our case so that we did not fail. Even up to the last minutes before signing there were still errors and running around. Joshua was very nice and professional. He provided us support and re assured us that this would be an easy process, but unfortunately it was not.....our realtor was even very frustrated with the lack of organization and having to repeatedly send the same information to Felicia G. An awful experience and would not recommend for anyone to go through that!!
Overall, I appreciate the work everyone did to help put me in my dream house. But the experience was far from 'great'.Communication was absolutely terrible. The first 2 weeks of the process, I called every single day and did not receive a call back until almost exactly 14 days from my first call attempt. This trend mostly continued until about 2 weeks from closing. It definitely got better towards to end (with Josh and Connor, anyways). Twice i requested a call from Eric and never received those calls period.The documentation requests coming in 3 days before close was inexcusable. Retrieving W2's from past employers is not a simple process, especially when on of the buyers works for the government. I understand mistakes happen, but we were in underwriting for almost 40 days, that was ample time for review. And when my realtor, the sellers realtor, and I expressed concerns about this, we were told 'it wasnt a big deal' then immediately after I was told closing may have to be pushed to the following week if we didnt get clear to close the following day (the DAY before closing). That was not an option as my family of 4 had no where to go if we weren't able to close on Friday.Overall, I do appreciate the work that went into this purchase, but the communication has to improve in the future for me to use or recommend VU again, as well as timely review and processing of documents. For what its worth, everyone was very friendly and knowledgeable and was able to answer all my questions when asked.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
I did not like that I found errors on the closing documents twice. I just do not believe that I should’ve had that burden. I found those and they were corrected immediately. I did like the ease of the uploads for documentation.
Everybody on this team was amazing. I was by my first house. I would call after I got off work would be cooking dinner and speaking to the team while asking dumb questions. Veterans United has been a delightful team. Thank you all for all you do.
