Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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The entire process was easy with Veterans United. They give you an easy to use portal and tell you exactly what you need to upload. Compared to NFCU and USAA this made it super easy. The team here in Fayetteville were outstanding and I couldn't be happier with this process.
Our VU team was absolutely fantastic. So knowledgeable, approachable and helpful throughout the whole financing process. We had a lot of questions and worries and they were so patient and professional, we had complete confidence leading up to closing. We loved the communication structure online, the insurance concierge that found us better insurance and for less money and our loan team that made everything so smooth. We recommend Veterans United to anyone looking to get a VA loan, they are second to none!
They were quick and provided exceptional customer service.
Its been amazing working with them. Especially my loan officer Solibel Ramos. She’s been really helpful from day one in explaining everything. She took care of each and everything from the beginning to the end. I highly recommend working with her if you want a great deal on a home loan.
Very prompt, quick to rep,y and always very kind and considerate.
Veterans United made the home-buying process much easier for me, especially while I was overseas. The team was helpful, responsive, and kept me informed throughout the process. I really appreciate everyone who helped me successfully close on my home
Chelsea and the entire team at Veterans United were great. They all stayed on top of the process and kept me informed as we worked through the refi. Chelsea and the team were very professional, efficient, informed and genuinely concerned that all should go right. I am impressed as this was probably the smoothest mortgage process I have ever done and I have done many. I thank you for the dedication and hard work.
Very amazing experience to have as a first time home buyer. I worked with Chelsea Perkins, amazing woman to receive help from. Everything went greatly & I appreciate her services !
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Great as always! Much better experience than last time. Bob, Crystal and Sabrina were a huge help in the process. We could not have done it without them!
Crystal and Bob are an awesome team!!!! I could not have done this without them. Absolutely flawless in a world full of imperfection.
Bob was easy to work with and was always available to answer questions!
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I would recommend you give the client everything that is required at once instead of sending it one-one or two-two.
My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.
Extremely helpful, walked me through every step of the way
