The homebuying process with Veterans United was easy and smooth. There was always someone available to help, and the team truly cares about their customers. They took the time to explain everything clearly, and I can confidently say they work hard to get you exactly what you want. Thank you to the entire Veterans United team for making my homebuying experience so positive!
Throughout my first home buying experience, Bob was just amazing. He knew what needed to be done and how it needed to be done (in the best way available). I felt comfortable reaching out and asking questions and he always responded almost immediately. I am glad he was our loan officer and I would definitely recommend him without a shadow of a doubt.
I would like to also mention Crystal.. She was and still awesome.. very polite, kind and very helpful.
If Bob and his team are handling your case... you are in good hands and you are lucky.
We HIGHLY recommend Veterans United to anyone looking to experience a stress-free home purchase! From the very beginning, our team was prompt and polite, and answered every question or concern we had, even if it did not apply directly to their side of the process. They keep in constant communication the entire time and make sure you understand everything that is happening right now and what the next steps will be. We are so very happy we chose Veterans United for our first home purchase, and would definitely come back for any more we may have in the future!
The market was timed incorrectly and I ended up with a 6.75% interest rate when it was 6.25 - 6.50% for weeks leading up to the close. I wished it would’ve been locked in during that time.
Response from Veterans United
Hi Jeffery,
I’m sorry to hear you’re feeling frustrated about the timing of your interest rate lock. I completely understand how disappointing it must be to see rates fluctuate and feel like the opportunity to secure a lower rate was missed.
Locking in a rate can be one of the most challenging parts of the homebuying process, especially in a market that’s constantly shifting. That said, I truly appreciate you sharing your thoughts with us. Feedback like this helps us understand how we can better communicate with our borrowers during such important milestones.
If you’d like to talk more about your experience or have any lingering questions, I’d encourage you to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here to help and would love the chance to learn more.
Thank you for allowing us to help with your homebuying journey, and I hope you’re enjoying your new home.
