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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

882

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

English is my second language so, please bear with me. I tried using USAA for my loan first and did not went well. USAA extended the process, were always asking more and more documents and proof of documents and at the same time they never gave us a concrete feedback. Every time I asked how is my loan going the answer was always the same, it looks good. This dragged on for more than 30 days, than the person who was taking care of my loan became impossible to be contacted. I was leaving messages, calling 3 to 4 times a day and no returns. The day I got a return from her it was on Friday at 1655 (they close at 1700) and the person just told us the loan was not approved. I must say, I got traumatized with the process and I though that every loan institution would be the same. That they would tell you it was all good, ask for a bunch of documents and at the end simply say NO to my loan. Well, I love to be wrong. With Chelsea and Veterans United they made the process easier and Chelsea was always at our side assuring the paperwork looked good and that the loan would be approved. Me, been the hard headed I am I was in disbelief that this time the loan would be approved, but in the end me and my dear wife we got the house. I have learned that the loan process is a long process. Many people that you don't know and never met are involved in the process. I want to thank to all off them from the bottom of my heart for believing in me. Now I own my house and this is a new stage in my life, finally I will be able to start building my wealth and be able to secure a more stable future. Thank you Chelsea and Veterans United for helping me move on to a new life.

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

3.5 out of 5 Stars
Would Recommend

Overall, the process was relatively simple, but it appears the Veterans United representatives I worked with forgot who is the focus. The customer’s best interest should be the focus. I was disappointed in the unprofressionalsim and lack of concern for me to obtain the best deal for my home. I was also rushed to provide documentation, which was unnecessary. There was no need to send daily reminders. although I was responsive to every form of correspondence. I was able to close earlier than originally scheduled despite a lack of proactive effort on behalf of the representatives I worked with. I had to request an earlier closing date, which shows me the lack of effort. Why wasn’t I contacted and told I could close earlier than originally scheduled?

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

10/10 will use Veterans United again.

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Veterans United felt like a family helping you in every step of the process. Trust the process and they will guide you.

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

The whole staff worked and communicated to keep me informed

Loan Officer: Solibel H. Ramos

NMLS# 110667

0.5 out of 5 Stars

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

A must for our Veterans

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Great job guys keep taking care of our Soldiers.

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

Loan Officer: Solibel H. Ramos

NMLS# 110667

4.5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to everyone. Excellent customer service and they really take the time to answer all and any questions you need answering. Chelsea was awesome. I highly recommend her!

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

VU is an excellent company that goes above and beyond expectation and is always willing to assist in any issue that you have. They are always looking out for the customer and are on your side.

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

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5 out of 5 Stars
Would Recommend

Truly amazing service.

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Overall I had a great experience with veterans United homebuyers loan thank you all!

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

This is the A Team!!! 👍👏🏾👍

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

4 out of 5 Stars
Would Recommend

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

I would recommend veterans United to anyone. I had no problems with my agent. She was very nice all the way. Thank you Solibel Ramos! Thank you Erica Williams!

Loan Officer: Solibel H. Ramos

NMLS# 110667

More Reviews

See all 882 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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