Branch Manager Bob Doran is a 33-year Veteran of the U.S. Army with six combat deployments. He is a graduate of the U.S. Military Academy at West Point in New York. Fayetteville has been home for Bob and his family since 2009. His family is grateful for the opportunity to settle down and plant long-lasting ties to the community here. His military experience gives him a unique understanding of his homebuyers at Veterans United. Bob provides an untiring dedication and commitment to the loan process, and he will tenaciously work for his homebuyers.
| Office | 910-867-8003 x7271 |
|---|---|
| Mobile | 910-379-0629 |
| Fax | 910-676-7011 |
| bob.doran |
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| Address | 4129 Raeford Road, Fayetteville, NC 28304 |
I would recommend you give the client everything that is required at once instead of sending it one-one or two-two.
My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.
Bob and his team were incredibly helpful, responsive, and knowledgeable. This was my first home purchase, so I was nervous, but they made the process so smooth.
Quick steady and easy.
Really nice people