To start off I’d like to say this was one of the most painful lenders I’ve ever chosen to use. The loan officer was more of a car salesmen than someone trying to get my refinance closed out. But really the person who I’d say was very unhelpful was Michelle Zeller. Not only did it seem like she was apathetic the entire process. Her and Jeff would not answer the phone. Instead id usually get a text reply or a “sorry I didn’t even see your message on the phone”. Then when I’d ask if there was anything I needed she would say “well I need some stuff from your HOA and the title company. But I haven’t heard back, maybe you could call?” Really? Me call? I’m fairly certain by the way that she would not reach out to anyone by phone. Judging from when I called these companies. They referred to her emails. Which never received certain emails she claimed to me to have sent to them. But a 45 day close that I asked to have moved as quickly as possible turned into a 52 day close for what seemed like no reason other than them not trying to get anything done faster than their 9-5 required. TLDR they moved slowly, didn’t answer the phone and I’m fairly certain gave me the run around when they finally did respond to me. The reason I didn’t not give a 1/10 is because it closed and I didn’t have to start the process over.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
VU is a great option for first time home buyers (and it was for my first home purchase) but if you may have some complicated factors, of are buying a fairly expensive home, I would shop around. The origination fee is always 10% so if you're buying a $500k house, that's $5000 you have to pay JUST in origination fees. Several things were missed in our underwriting and closing that put us in super uncomfortable positions multiple times. Something would be missed and they would come to a solution and say "okay that's it! You're good to go" until something else would magically get brought up. Closing tasks we're done last minute causing our closing process to be a disaster. People working our case were missing things because it was their "first time" so no, I will not be using VU again and I would recommend that if you're considering VU, that you do at least shop around for other VA loan providers.
The team did great, ive recieved home loans through other VA lenders and this team, and veterans united are by far the best. The team worked with me through the whole process and helped me with the struggles i encountered. I would recommend VU to anyone.
Vet United made my home buying process painless and perfect from beginning to end.
I would 100% recommend Veterans United , they are outstanding at there job and service they provide , I am very happy and satisfied.
Pleased, Tks.
Rosario I Torres Febles
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Dava and her team are the best that I have worked with in the mortgage industry. I will recommend her hands down every time! I am a lifer!!!!
Ready to see for yourself?
Experience first-hand why 354,298 homeowners give us a perfect score!
easy and smooth process it was a lot better than my first house
They were so helpful the entire process. 10/10 Would recommend
So glad to work with Veterans United. You've given us our forever-home.
The process is smooth and informative with the videos.
Daniel, sheri were extremely helpful and diligence. I appreciate their assistance and courtesy. Thank you
This is my third home loan through Veterans United. The team I've worked with has been outstanding every time. They make the process very simple with the To Do check list and document upload page. They were always quick to respond with answers to questions.
