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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
72,423 reviews
739 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 72,423 Air Force service member reviews

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5 out of 5 Stars

Max, lily, Sarah and his whole team were phenomenal. They made the process extremely easy and communication was outstanding. I will definitely refer fellow veterans should they ask and utilize VeteransUnited for future lending services.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars

They dealt with my agressive HOA. All is resolved.

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars

Veterans United especially Stephanie was great to work with. They made the process seamless and we're able to match my rate to Navy federal and because of her exceptional customer service and constant communication. I chose her over Navy federal.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

John and his team was great answering all my questions and calling me quickly when I requested

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Photo submission from Richard J.

The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

4.5 out of 5 Stars
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars

This whole process was super straight forward and easy!

headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

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5 out of 5 Stars
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

4 out of 5 Stars
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars

Very good and helpful people especially for a first time home buyer.

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Alice Schneider

Loan Officer: Alice Schneider

NMLS# 252027

5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

1 out of 5 Stars

I'll respond in a formal letter when I get caught up, have to hurry since the closure date slipped so far and so often!

headshot image of Alan David

Loan Officer: Alan David

NMLS# 2295753

5 out of 5 Stars

Phenomenal support through the process. Great communication and honest, friendly feedback on the process and next steps.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars

I started seriously looking for a new home on a Thursday in late January 2026. It dawned on me that to help determine my affordability, I should get "pre-qualified". During a session of looking at what houses were available in my area I found a house that looked like a good fit for me. At the bottom of the listing was a link to get pre-qualified. The link had a Veterans connection so I pursued this offer by clicking the link. I was "immediately" called by Veterans United Home Realty's Christian Baker. Wow...things started moving with pre-qualifying that determined my affordability that narrowed down my home choices. Right away I had a pre-qualified dollar amount and a source for a professionally formated "offer" letter to provide to sellers. Everything about the service Veterans United provided me was thorough, and easily completed in a todo style communication between me and underwriter for my home loan. I set up my account with Veterans United where we collected all of the documents needed for the underwriting process. When an uploaded document in my to-do list was reviewed, it shows that task completed. The clarity kept things rolling along and 29 days later I closed on my new home.

headshot image of Christian Baker

Loan Officer: Christian Baker

NMLS# 2736683

4 out of 5 Stars
headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars

The whole loan team, especially my loan officer Tyson Smith, was extremely responsive, transparent, and helpful throughout the home buying process. They were also able to get us to close in time (in under a month).

headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

5 out of 5 Stars

Working with Veterans United was amazing. I am a first time home buyer with very minimal knowledge on buying a home and VU made it very easy. The team I was assigned - Meghan Kopka, Jenn Cooper, and Max Parry were absolutely amazing. They were all so very helpful and kind. Even when they weren't in the office, they were available. Special thanks to Meghan who reassured me every step of the way and often times went out of her way to answer questions I had. She responded so quickly and was so knowledgeable I knew I was in good hands. Thank you to Meghan, Jenn, Max, and all of VU for everything. If I buy another, I know who I'm working with.

headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars

Veterans United was very easy to work with and helpful throughout the entire process.

headshot image of Kim Deschler

Loan Officer: Kim Deschler

NMLS# 2385914

5 out of 5 Stars
Photo submission from Kevin C.

The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

3.5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars

Tim made the process a dream. I would recommend him to anyone 10 times over. Thank you for caring us through the process and treating us like family!

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

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