Had everything done on my side December 24th. Supposed to close on December 31st, didn’t end up closing until January 12th. Costed me 1500$ extra for renting the house I was supposed to have closed and lost deposits. All utilities started on the 31, come to find out owner had all utilities paid through January as well.no sense of urgency what so ever , passing the blame on to the title company and the appraiser. Even if it was their fault again no sense of urgency or trying to rectify the situation.
Response from Veterans United
Hi Quinton,
I’m really sorry for how this played out. You did everything you were asked to do, and having your closing pushed back like that, especially when it led to extra rent, lost deposits, and utility costs, is incredibly frustrating.
I hear your concern about the lack of urgency and the finger-pointing. Even when delays involve outside partners like title or appraisals, it’s still on us to communicate clearly and advocate for you throughout the process. It’s disappointing to hear that didn’t come across, and I’m sorry for the added stress this caused during what should have been an exciting time.
I’d appreciate the chance to look into this more closely and understand exactly what happened. If you’re open to it, our Client Advocate team can review the details and talk through your experience with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Thank you for sharing this feedback. It’s important, and it helps us do better.
Sincerely,
Claire S., Client Relations Manager
Amazing team at Veterans United. Everything was super easy and super fast. Would give them 100 stars!
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Your work was prompt and efficient. Very thoughtful and insightful..
As a first time home buyer I was apprehensive with process for buying a house with the VA loan but once I applied to Veterans United I felt like I was carried through the process with everything that I needed and felt assured that I was in good hands from that point on. My children also loved the welcome gifts that were waiting at the house and made the experience that much more rememberable. Thank you again.
Always making time to explain the process
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If there is a better group out there, I certainly haven't seen it. Easy to work with from start to finish.
Always an excellent experience with Justin and his team.
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
I highly recommend Veterans United to anyone looking to buy a home and wanting a smooth, quick process. Veterans United were knowledgeable, responsive, and truly focused on meeting our needs and preferences. The team went above and beyond and did not let us down. Everyone we worked with was incredibly supportive and flexible, which made a huge difference for us as a military family. Hands down, the best experience we could have asked for.
Jeremy and the whole Veteran's United team made the home buying easy and hassle free. I can't recommend them enough!
This is my third time buying a home and third time using Veterans United. They are all amazing and work so hard to make the home buying process as easy and smooth as possible
My team was great to work with and also understanding of my schedule, working around my schedule to get things done.
They were very responsive and and clear and concise about whst was needed. The VU app made providing documents easy and quick.
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This is my 1st home buying experience, and I felt so relaxed with this process. I would recommend anyone to Veterans United!
I cannot say enough good things about our experience with Veterans United! Every single person went above and beyond from beginning to end your us! Thank You Everyone!
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
