The whole did did very well! Above my expectations! Very informative! Thank you all very much!
Ben is an exceptional loan officer. He and his team are friendly, helpful and highly efficient!
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
A person couldn't ask for a better mortgage company.
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We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
I chose VU because of the name which I found to be deceiving. This company is worse than a lot of other companies that I know. They are not there to help veterans they are there to make money off of veterans. I would not recommend it to anyone.
Response from Veterans United
Hi Kelly,
I’m really sorry to read this and I understand why you’d feel this way. When someone chooses us because of our name and mission, it’s because they expect to feel supported and respected as a veteran. Hearing that your experience led you to feel misled is not something I take lightly.
Our goal has always been to help veterans navigate the home loan process with clarity and care, not to leave anyone feeling taken advantage of. I’m sorry that your experience didn’t reflect that intention. While I can’t change how this felt for you, I would truly appreciate the chance to listen and better understand what led to this frustration.
If you’re open to continuing the conversation, our Client Advocate team is here to help and to learn from feedback like yours. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
We are very grateful for all the help you provided. Excellent in every way, I recommend her 100%.
We are very grateful to have found Veterans United. They were awesome to work with!
Ryley Lyons was outstanding always answered the phone and answered any and all questions I threw his way.
Jenny Love on the other hand was the complete opposite would not recommend her to anyone. Never once did she answer the phone or ever called me and waited till last minute on a lot of things.
It was such an easy process! Everyone was helpful and easy to work with.
The team was great, courteous, helpful and responsive to emails, texts and phone calls. Everything was excellent, until it wasn’t. The closing date got cancelled and pushed back. I wasn’t notified and it cost me time and money. Overall I would do business with them again, but be more wary of promises they can’t keep.
Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Very good customer service. Very responsive
Everything went super smooth:)
