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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
448,600 reviews
612 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 448,600 unfiltered reviews

Starting on Page 18 of 14,954. Return to Page 1

5 out of 5 Stars

VU made it really easy to for my to understand what I needed to do.

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

4.5 out of 5 Stars
headshot image of Craig Dobson

Loan Officer: Craig Dobson

NMLS# 2734302

5 out of 5 Stars
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

5 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Photo submission from Nishondra S.

Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

4.5 out of 5 Stars
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars

Rylee was superb! Communicated, explained, and was very kind and understanding.

headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

4.5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

4.5 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

1.5 out of 5 Stars

Sheldon Turek and Danielle Hays did get me to closing. Thats the only good thing. We closed a week late which cost me almost over 5k in debts. Danielle told me to forward the costs to see if they can help. Forward the receipts and get told it will delay closing even longer.The beginning was Sheldon making promises and talking big game which later seemed didnt hold together until i called a million times to try and get ahold of him. Still seems shaky at best. My loan coordinator changed atleast 3 times. They only coordinate via email which is awful and kept me guessing what i need to do. The app and the to dos sometimes are not clear. If I need to do something I expect the people trying to get my business reaching out to me via phone call to make sure i provide the necessary things to close on time.4th time buying a house and by far this was the hardest. If you need to reach them Goodluck, you're gonna get passed around.Got them to call me like a requested when I made threats to report them to the head of the VA to blacklist their company.Do not recommend va united.

Response from Veterans United

Hi Christopher,

I’m really sorry to hear how frustrating this experience was, especially given that this wasn’t your first time buying a home. Closing late and feeling left in the dark can create a lot of stress, and I understand why the added costs and communication challenges left you disappointed.

While I’m glad to hear Sheldon and Danielle helped get you to the finish line, it’s clear we missed the mark when it came to consistency, clarity, and being easy to reach. Changing loan coordinators, relying mostly on email, and unclear next steps can make an already complex process feel even harder than it should. That’s not the experience we want for anyone.

I’d really like the chance to look into what happened with your loan and better understand the delays and communication gaps you described. If you’re open to it, you can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.

Thank you for taking the time to share your feedback. It helps us understand where we need to do better.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

I had Veterans United a few years ago, due to moving, I have to change lenders; however, I have been waiting for the interest to change to move back to Veterans United. That is how much I think about the people who work for this company. I am so glad to be back.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

0.5 out of 5 Stars

With Veterans United the closing cost were higher. There were no grants offered.I really feel like I got taken advantaged of and ripped off.There were people that were part of the team that were not needed and I never utilized. So they got part of the closing cost.I also plan on posting on social media about how Veterans United took advantage of me.
I'll make sure to share with active Military, Veterans, Freemasonions, the Fraternal Order of Police, and whoever else will listen.

Response from Veterans United

Hi Eric,
I’m really sorry to read how this experience left you feeling taken advantage of. That’s incredibly upsetting, and I understand why higher closing costs, especially without grant options, would feel discouraging and unfair. I also hear your frustration around feeling like there were people involved who didn’t add value or support for you.

I want to be clear that taking advantage of anyone is never our intention, and I’m sorry that’s how this came across. Closing costs and available assistance can vary based on a number of factors, and we should always do a better job explaining what applies and why, so nothing feels unexpected or unnecessary.

Your feedback matters, and I’d truly like the chance to understand what happened and help address your concerns directly. Our Client Advocate team is here to listen and review this with you. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST. Messages outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Kevin C.

We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

4.5 out of 5 Stars
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars

This is my second deal with VU. There is nothing I would change to make it any smoother I had a mortgage and they notified me when I was eligible and rates were favorable for me to cut my payments by $333!! They called me!!! Can’t wait to do it again. Thank you

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

4.5 out of 5 Stars
headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars
headshot image of Weiwei Doseo

Senior Loan Officer: Weiwei Doseo

NMLS# 1028117

4.5 out of 5 Stars

It was a rough start but ended with a successful accomplishment

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
headshot image of Josh Stack

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Photo submission from Lisa J.

Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!

headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars

Zachary was awesome, always on top of everything, fast to respond. Great with explaining things for me to understand. 10/10 experience.

headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

5 out of 5 Stars

Outstanding!!!!!!!! All those involved walked us thru every step and gave great advice. I had my certificate since November 1981 and never thought of buying a house until now. My wife and I were looking into buying a mobile homes in a park and then I remembered my certificate and decided on a real house instead. You all were SO amazing THANKS TO ALL INVOLVED, you did yourselves PROUD!!!!!!!Again my wife and I thank you all!🫡🫡

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

4.5 out of 5 Stars

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