I can’t say enough great things about Chad at Veterans United. From start to finish, he was incredibly kind, understanding, and genuinely cared about making the home buying process as smooth as possible. He was always available whenever I had questions, and he took the time to explain everything clearly so I never felt lost or rushed.Chad was extremely knowledgeable and helped guide me through every step with confidence. Buying a house can be stressful, but he made the whole experience feel easy and manageable. I’m truly grateful for all his hard work and support, and I would absolutely recommend him to anyone looking to buy a home—especially other veterans.
Outstanding customer service
I thought overall urgency to my home loan was very poor and communication was bad.
Homeowners at 20!
Your people.Are very professional and on the ball with everything.I like the app and the things to-do list.Keeps me on track of what I need to get accomplished. Always A pleasure doing business with you
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Response from Veterans United
Hi Armon,
I’m really sorry you’re dealing with this. Refinancing to pay off bills should bring peace of mind, and I understand how frustrating it is to still see them unpaid two weeks later.
Processing times can vary, but you deserve clear answers. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into the status with you. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Process was made easy by Joe and Gretchen. Everything progressed in a timely manner. They answered any questions I had quickly and made the whole process painless.
Veterans United gave me exceptional service. From my loan officer, Charles D to my concierge Julia, & Sara Rice, as well, my entire team was thoughtful, conscientious, friendly & professional. Each member of my team was highly competent & proficient, keeping me well-informed & were quick to respond to any questions or concerns.My team inspired my trust & confidence, especially important as this was my first experience applying for a home loan on my own. Charles began by thoroughly, patiently explaining every step of the process, which I greatly appreciated. He was always available to address & resolve my questions & concerns.My entire team made me feel special & valued, I don’t know how they do it, because I know they had other customers, yet they made me feel like I was their number one concern, always attentive to my needs.I highly recommend Veterans United, as their world-class customer service combined with their expertise as a VA-approved lender offering competitive rates makes them the best choice!
Scott and the whole team were amazing. Anytime I had any questions or needed extra clarification they were on it. They kept me in the loop and aware of everything going on every step of the way
Everyone was extremely helpful. I am very grateful to everyone that worked with me on my behalf.
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
VU made buying a home easier than buying a car
Michael, Caden, Abby, Madison, and Bailey are an amazing team. They should all be commended on the excellent job they did helping me secure my home. Their communication is unparalleled and were always prompt with responses and always answered any questions I had. They truly invested into me as if it were their own home they were buying. This is the second time I’ve used Veterans United to buy a home and the experience was just as if not more excellent than the first. Thank you all so much for taking such great care of us!! I just can’t recommend them enough to any veteran looking to buy a home. I really don’t see any other option available out there that could top Veterans United.
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Great customer service and individualized professional service with prompt reliable communication and updates. Really looks out for veterans and best financial loan or refinance!
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Amazing. Always there to answer my questions and reassure me the process was safe.
