Very stress free, everything I needed to do was laid out. No guessing required.
well done
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Communication was fantastic at the beginning until about 2 weeks before signing. Not quite as fast of response that we had been having but was probably spoiled. LOVED the online To Do List and appreciated the check in texts or phone calls. With so many people to check in with there was always someone to get an answer from. I would definitely use them again and would recommend.
I would tell people to go to a local bank. Thank you for what you did di. Bit I will not give a good review, you lied toe all the way. Im not the least bit happy with the way things turned out.
Response from Veterans United
Hi Martha,
I’m really sorry to hear how unhappy you felt with the way things turned out. When you’re counting on clear guidance and hoping for a smooth process, feeling let down is incredibly frustrating, and I understand why you’d walk away with this impression.
I’d really appreciate the chance to talk with you directly and review what happened from your perspective. If you’re open to it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing your feelings about this experience. I’m here if you’d like to discuss it further.
Steve was great to work with! Great communication.
Fantastic! Veteran's United provided a great team for my wife and I to get thru the home buying process as first time buyers. Everything went great and I couldn't happier.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Lance and his team did an awesome job! Every step of the way he made sure we not only understood but gave us advice. We are not just another number, I fell like we are family. I know that sounds cliche, but it’s the truth! Thank yall so much for everything!
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The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
The process was smooth and basically effortless, thanks to Stephen and Trent. 10/10
Communication could have been better. There were a lot of unanswered calls and emails.
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Trey Barrow, Ana and the rest of the staff have been outstanding. They went above and beyond to make sure that my wife and I were ready for the move. Always ready to answer questions and make sure we had everything we needed.
2nd loan didn't go nearly a smooth as the first and will be my last with you guys. Between poor communication with the team and having to have Jon keep me from walking away mid process because he's apparently the only one that can communicate on that team. Add in the extra almost $2k it cost me to "extend" my rate lock 27 days its hard to recommend VU to my fellow vets.
Response from Veterans United
Hi Justin,
I’m really sorry to hear this experience felt so much tougher than your first one. When communication misses the mark and you’re left feeling unsure about what’s happening, it can take a lot of the trust out of the process. I can understand how frustrating it was to feel like you were holding things together mid-process and then dealing with unexpected costs on top of that.
If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time. We’d really appreciate the chance to look into what happened and make sure your feedback is fully reviewed.
