We switched to a local branch and regretted it. The service wasn't the same. Our previous loan officer (Sam Yoo) would take the time to break things down in ways we could understand (lay terms). There was little personability and people skills. We were lost in the home buying process. The service Mr. Yoo and his team provided was top notch. We asked to switch back to our previous loan officer at the national branch. Mr. Yoo's team is amazing and functions together. The communication structure of his team was open and provided us confidence as consumers. We were extremely comfortable as every member of Mr. Yoo's team was competent. Without his leadership, the home buying process would not have functioned properly for us. The website and portal take you through every step you are in as you go through the home buying process. The task feature helps you stay on task as far as what you need to do next in the home buying process. The instructions provided in the portal were clear and easy to understand and follow. Mr. Yoo and his team were very helpful, supportive, and made us confident in the home buying process because they were rooting for us. A lot of apprehension about the home buying process faded away because Mr. Yoo and his team were so helpful. We feel Veterans United does everything they can to help veterans get into their homes.
Malachi and his team were amazing and made my home buying experience so much easier and more enjoyable. They were always readily available to assist me in any way. They also answered all my questions.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Very professional, thorough, and great customer service. Easy 10/10.
Mason and his team are awesome at what they do. Professional, efficient, excellent communications and excellent results! Thank you for your service.
Mr Jacob and all of his team at Veterans United have helped me thru the loan process and amazingly helped me towards my now refinance loan at a better rate, which means savings for me in the long run,, I thank God and all of Jacob’s team who helped me on this!!!!God Bless!!!
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We couldn't be more pleased. Tim and Nate were fantastic, pleasant and responsive. The whole process was seamless. A BIG THANKS!
This is the second time I have worked with VU and Dave Michaud. Both times have been excellent, easy, and timely. Highly recommend Dave and VU!
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Kelly Tolster is fantastic to work with. I have done multiple loans with VU. Always consistently great service.
I had originally called Moya Brown with concerns about a concern with some emails I had received that felt a little sketchy to me. During that call, she asked if I had looked at refinancing my home loan. I hadn't even thought about it. She did some checking, and to my immense pleasure few weeks later I was able to close on the refi with 2.875% change on my loan and a savings of over $200 a month. Her whole team was exemplary and very helpful. Moya didn't have to say anything and let me stay at the interest rate I was at, but she went the extra mile and helped me immensely.
VU made the process to get my new home very streamlined and easy. Everyone is very friendly and knowledgeable
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Will and Kathleen did a great job. Very attentive, friendly and easy to work with. Easiest loan we have ever done. Thank you so much!
From the first time we contacted VU it has always been outstanding experience working with Arron and his staff very professional courtesy answering questions and working hard to get us approved for our first time homeownership to the refinancing and helping get the best rates Would definitely recommend Veterans United to any brothers and sisters looking for home ownership. SSGT BILL SMITH USA (Retired)
I have never been let down by Katie and her team with all my home purchases and refinances. I will stick with the team that treats me right! Thank you!
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Everyone I interacted with was kind and focused on making sure my husband and I were taken care of and received all the support we needed for purchasing and selling our homes. They even thought of things I didn't! Then in the end we received the most amazing welcoming gift that was geared toward the love for our pugs. They even included high-quality treats for them!
Brice and his team has done an excellant job throughout our loan experience. He gave us good advice with all areas of credit and finance as well as good information with the loan process. I highly recommend other veterans to use Brice and his team. He is one great "Financial Soldier". He will stand by yourside to help/assist, fight for you, and will not forsake you. Will also stay as a friend after the process. THANKS AGAIN BRICE!
