English is my second language so, please bear with me. I tried using USAA for my loan first and did not went well. USAA extended the process, were always asking more and more documents and proof of documents and at the same time they never gave us a concrete feedback. Every time I asked how is my loan going the answer was always the same, it looks good. This dragged on for more than 30 days, than the person who was taking care of my loan became impossible to be contacted. I was leaving messages, calling 3 to 4 times a day and no returns. The day I got a return from her it was on Friday at 1655 (they close at 1700) and the person just told us the loan was not approved. I must say, I got traumatized with the process and I though that every loan institution would be the same. That they would tell you it was all good, ask for a bunch of documents and at the end simply say NO to my loan. Well, I love to be wrong. With Chelsea and Veterans United they made the process easier and Chelsea was always at our side assuring the paperwork looked good and that the loan would be approved. Me, been the hard headed I am I was in disbelief that this time the loan would be approved, but in the end me and my dear wife we got the house. I have learned that the loan process is a long process. Many people that you don't know and never met are involved in the process. I want to thank to all off them from the bottom of my heart for believing in me. Now I own my house and this is a new stage in my life, finally I will be able to start building my wealth and be able to secure a more stable future. Thank you Chelsea and Veterans United for helping me move on to a new life.
Overall, the process was relatively simple, but it appears the Veterans United representatives I worked with forgot who is the focus. The customer’s best interest should be the focus. I was disappointed in the unprofressionalsim and lack of concern for me to obtain the best deal for my home. I was also rushed to provide documentation, which was unnecessary. There was no need to send daily reminders. although I was responsive to every form of correspondence. I was able to close earlier than originally scheduled despite a lack of proactive effort on behalf of the representatives I worked with. I had to request an earlier closing date, which shows me the lack of effort. Why wasn’t I contacted and told I could close earlier than originally scheduled?
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