Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.
The staff at Veterans United Home Loans are very through. They will explain things so you understand and they have your best interest.
Seems like a lot of paperwork but in the end it all worked out
Jeff and Mathew has been a pleasure to work with. I would recommend them to family and friends. They are a great team!!
Very productive service walk me through every phase of transaction
VU team genuinely worked hard to satisfy the customer.
Ready to see for yourself?
Experience first-hand why 357,572 homeowners give us a perfect score!
Veterans United was great to work with. They offered the most competitive rates and terms and were always there to help.
Mason and his team were absolutely phenomenal to work with, the team makes refinancing a breeze.
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
Thank you Amanda B and Allie for excellent customer service! It was a pleasure and such a smooth process. I felt supported and guided all the way.
If you come prepared, the process couldn't go any smoother! From pre-approval, to post offer and closing. I submitted an offer on my home and was able to get my clear to close in just over 2 weeks. Fast, efficent, responsive. Thank you Dan and Michelle!
I can’t really say enough good things about Robert Sweeton and his team. They were excellent in every way. From day one they kept me informed about what was going on, what I needed to do, and what was gonna happen next. They returned my calls promptly and had answers to every question I had. Amazing team to work with!
They are a great team. We have used Veterans United a number of times. Have recommended to others.
Ready to see for yourself?
Experience first-hand why 357,572 homeowners give us a perfect score!
At first I was skeptical, but Veterans United was amazing. I would recommend them to any veteran.
The team was very helpful during the process. And cared about the customer. With Veterans United your not just a number your a customer the team cares about. Would highly recommend Veterans United to other Veterans as they are there to help you through the whole loan process. And are there to answer any question you have.
It was an easy ride with the team there. It seemed like y’all was more vested in me buying a house than I was. Everything was made so easy for me. It seemed like a dream that ended with me in a house. It reminded me of when I was a commander in the army every thing was done for me and I really appreciate it. Thank yall so very much for your hard work because it made it very easy for me.
I couldn’t believe how easy it was, it was kind of overwhelming at first, because there were several people reaching out at the same time, but i was informed this was my team and it was smooth sailing from there.
