Professional and always communicates through closing.
Fantastic experience. It’s obvious VU takes time to build a team of professionals who truly care. Michelle worked with us for two years which she could’ve easily dismissed us as unqualified and moved on to easier clients. But she didn’t and helped us. Once we started working with Derek and the rest of the team it was such a smooth process. We got a realtor recommended and she was amazing. Overall, the best experience I’ve ever had buying a house. Thank you!
Always great
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
The buying process is smooth and simple. Biggest issues that arise are not from VU at all, but the requirements made for home buying. Still not a big issue if the seller is willing to work with the Veteran buyer. My biggest complaint is the phone system itself. Getting to a rep is hard enough, but it does seem that there is an issue with coherence across the board for the techs. It took almost a full year of working with at least 12 different people to get my mortgage back on track from missing one payment and cost hundreds of dollars in fees that I was mandated to pay, which should not have fallen on me as I did my best to work with the program but it was never followed through with.
Response from Veterans United
Hi Richard,
I appreciate you sharing both sides of your experience. It’s encouraging to hear the buying process felt smooth overall, and I’m grateful you pointed that out. At the same time, what you described afterward sounds incredibly frustrating.
Trying to get your mortgage back on track after one missed payment should not feel like a year-long uphill battle. Speaking with multiple representatives, struggling to reach someone through the phone system, and feeling like follow-through did not happen would wear on anyone. I can understand how the added fees would only make that situation more upsetting.
I would really like the opportunity to review your servicing experience in detail and better understand what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours. I’d value the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
An excellent mortgage company that actually cares about the veteran. I hope to stay with Veterans United for the duration of my time on earth.
Jodi and her team are amazing. They are quick to respond to any questions and always keep you up to date on everything that is happening with your loan. It is such an easy process with Veterans United!
I won't work with anyone else.
Great process in place when it comes to acquiring a home loan! Highly recommend
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Nichole and Blair were excellent at helping me with my second home purchase. Thank you! I couldn't ask for a more on point team.
The entire team at Veteran's United made what could have been a very stressful process a breeze. Communication was timely and accurate and we couldn't be more pleased with how professional everyone at VU was.
The veterans United team was on top of it. To do's appeared immediately on the app, and were acknowledged within 24 hours. If something was incomplete, they followed up. Replies to questions were prompt. This was the best experience with a mortgage lender that I have had in the past five houses I have bought.
First home purchase!!!
Having the app is a game changer and being able to email and text with the team is fantastic.
Mary and Justin were amazing to work with. I can tell that they have great process and procedures to complete their mission. I felt like they were always on my team and made sure I understood everything that was going on. I would recommend raises for both of them thank you so much Mary and Justin you’re awesome.
