It was a smooth process. The online portal made it easy and clear on the requirements and easy to upload.
The team that worked with us thru this process was outstanding. I have purchased many houses and this team was the best by far. Always available and always updated status. Great job guys
The process is so streamlined and the platform to upload document etc is so easy to use.
They are fast and efficient! Answered all questions in a timely manner.
Absolutely best people to ever work with. They've gotten my original hone loan and now a refinance. I couldn't have given any recommendations to become better than they already are.
From the beginning to the end, Veterans United helped us in the process of buying a new home. There was never a disconnection with Veterans United because they were always on top of the process. We appreciate their integrity, commitment, professionalism and great communication. Dan Hopkins and his TEAM ROCK! We are very happy with deciding to go with Veterans United when we were looking to buy a home. We would recommend others to our Team at VETERANS UNITED. THANK YOU VETERANS UNITED FOR EVERYTHING YOU DID FOR US. WE LOVE OUR NEW HOME. IF IT WASN'T FOR YOU THIS COULD NOT HAVE HAPPENED. WHAT A BLESSING!
Zach and his team were awesome in my home purchase. They answered all my questions and were always there for me. I would definitely recommend their services.
The staff at the VA were always keeping me updated on the process of the loan and when items were needed. A big thank you to Shelby E. and Rachael who where great to work with and always contacted me just to check in and let me know how the process was going.
Don and his team made the process very easy and smooth. Very responsive and helpful through everything
The worst experience I’ve ever had in my 11 home purchases I have had.
Response from Veterans United
Hey Tuan,
I’m really sorry to hear that this was the worst homebuying experience you’ve had out of all your purchases. With as many homes as you’ve bought, you know what the process should feel like, and it’s clear we missed the mark this time. You deserved better communication and support along the way, and I truly regret that this experience caused so much frustration.
We take this kind of feedback seriously because it helps us see where we can improve and ensure no one else feels the same way. My Client Advocate team would really appreciate the chance to talk with you and learn more about what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
The team is worked with where on point. Never had to wait long for a response or issue to be taken care of. The loan went quickly with very little pain. They stayed in contact the whole time and even with a fast loan they did really well tracking and finishing everything
Veterans United Home Loans is an amazing company to assist Veterans like myself in this home buying process. My husband and I have been told that we will not be in a position to purchase a home for a long time by several other home loan programs. We were so discouraged and thought that we will have to rent homes forever. The first time I had contact with Shannon in the Lighthouse Program, I felt a sense of support immediately. Shannon was able to assist us in creating a plan over a 12 month period to move us towards home ownership. Once we were in a position to qualify for a loan, Shannon immediately connected us to a local office to start the process of buying a home. We were able to secure a preapproval in about 2 weeks. Rebekah Emerick was able to assist us in purchasing our first home in about a 60 day time period. The process was surprising painless, and I know that it was all because Rebekah and her team worked extremely hard to make our dreams come true. The Hunt family would like to say THANK YOU to the Veterans United Home Loans team in Savannah, Georgia for helping us achieve the American dream of home ownership.
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Excellent experience start to finish! Bill and his team, as well as our realtor, Jenn, were fantastic!
I never had any issues if i needed them they called, if i had questions they awnsered, if i was confused they would explain. Loved dealing with them would 100% recommend
Amazing team and experience through the entire process.
Second time using VU and as usual it didn't disappoint.
