The VU team was incredibly helpful, making sure that I was aware of any unresolved issue. They were proactive and made sure that a few very difficult issues were resolved with minimum disruption.
Lack of communication from my representatives. As first time homebuyers, we were not prepared or communicated with on what all we were reading. As it is not in typical wordage, it left a lot of confusion towards the end. When I did have a question, it took my representative a day or two or no answer at all at times. Good experience with Vetrans United as a whole. Poor communication.
The team has been working with us for nearly a year and helped tremendously during our refinance for a much better interest rate, fantastic people.
This was my first time using Veterans United and the VA Home Loan process. My loan team was outstanding! They provided me with the information and guidance that was needed during the process. The rates that are available for home loans are much lower than can be obtained by other financial institutions which in the long run saves you money. Jeremy and Taylor are very knowledgeable and made the process very easy and smooth. They were both helpful and informative. I like and or demand to have communication when I am completing a transaction like this, my loan team was Always there to answer any questions that I had, no matter how little. They both took the time to completely answer all of them. On the information portal that is created for each member, it states that the faster you provide the information the faster your loan moves, well it is completely the truth. All people have issues with buying a house, but they made it very easy to deal with them. Yes, there is a lot more information that is needed with a VA Loan, but the process they have makes it really easy with all of the steps. I would highly recommend Jeremy Carver and Taylor Fruits to handle anyone's loan needs. I will contact them both once again when the time comes.
Highly professional, and customer oriented people. Their service is honest and reliable .
Everyone was very helpful and explained every question I had.
Unavailable, inattentive, uninformed, unprepared, and extremely unprofessional. By far The Worst Company I’ve ever done business with. Preapproved then had to be approved again. Had to submit the same forms over and over again. Loan officer went MIA midway through the process. No one knew her return date. Closing moved 3 times, took 2.5 hours to close, Title company was closed but forced to stay over, closing agents were literally in tears, ‘updated’ documents came through Not updated an hour and a half after the Title company closed. They tried to force us to drive 45 minutes to another Title location to finish closing. Refused to fund. Still had to return to Title company next day to sign documents missed by Lender. This ordeal was 40 days of infuriating chaos. Would Never use them again and would Never recommend.
Response from Veterans United
Hey Dawn,
I’m truly sorry to hear about the experience you had with your loan process. What you described sounds incredibly frustrating, and I can understand how upsetting it must have been to deal with repeated requests, delays, and so much confusion at closing. That’s not the level of communication, organization, or care we want for any of our borrowers.
I’d really like the chance to look into what happened and make sure your concerns are fully understood. If you’re open to connecting, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Clint and the whole team was wonderful and very helpful
You will enjoy this potentially stressful endeavor work great ease with Veterans United!! Wish everyone could use this service! Makes me feel like my military service wasn't in vain after all!!Have NO FEAR Veterans Untied is here!
I am highly impressed with the customer service and attention to detail I received from Josh his team.
The process was easy and fast
Thorough, responsive, helped me through l
the labyrinth of home loaning..Molly should identify herself as the "Loan Arranger"..!!.. :)
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Taylor Webb and Anna and Gabby were all sooooooooooooooo helpful and knowledgeable! I had a question it was answered thoroughly and timely! This team was INCREDIBLE!!!!!
The loan team we had at Veterans United Home Loans was the absolute best. They were knowledgeable, experienced, and efficient. Additionally they cared about us as individuals. Never did we feel like just another loan. Business dealings are difficult enough and having Veterans United Home Loans and our loan team made all the difference!
Tony and his team were outstanding when we bought our home! About a year later I was ready to refi with the IRRRL so I called up Tony. Tony, Rachel, Jax, and many more once again did an outstanding job with my refi, communicating everything, and getting me exactly what I wanted. If you're looking for a team that will truly look out for your best interest call VU and ask for Tony!
Smooth and easy process.
I have plenty to say! This team is amazing! AJ took it from the beginning and on the way, a few more very professional helpers joined to get me everything I needed! At first. I was like "oh great, another site I have to put all my information in and get scammed or something," but I took the chance and was blown away! Oh, BTW, they have something in place to keep scammers from contacting you during the process! Any questions I had, they had an answer for! Paperwork? A breeze! If anything, I held them back from getting things done faster! This was an incredible journey with this team and once my VA loan is paid off, I hope to do business with them again! And, they sent me a thank you gift as if I was the one that did something for them! Incredible all the way around! I will be using them again!
