Veterans United went above and beyond for our families needs! We were needing a home in a short amount of time and they got our family in a home well before the time we asked! Would highly recommend Veterans United!
Ryan and his team made it so easy for us to go through the mortgage process!
Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.
Everyone very professional and curious. I'm very pleased with everyone l worked with during the course this journey. Any questions or concerns l has were addressed promptly and to my satisfaction. The entire team was just fantastic. I would highly recommend VA HOME LOANS to any veteran who is considering buying a home
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The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.
Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
We had some ups and downs throughout the process. Some on my end. I’m just thankful that they kept working on things to make everything come together.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Starting the home buying process from overseas was a challenge! Veterans United's Chris Primmer and team were a pleasure to work with. From the first phone call, Chris answered our questions, responded quickly, and maintained contact with us through every part of the home buying process. Every team member was patient with us and fully explained every document, dollar, and prepared us for the next step. We love our new home and it was all possible with the Veterans United team!
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