This re-fi with the Loan Officer was a BIG disappointment. We has ask that our rate be locked several times when it was at a lower and the Loan Officer NEVER did it. We closed at a higher rate than we were quoted and a higher rate than the pre docs were disclosed at. Someone dropped the ball with our loan and we will never work with this company again. Nor will we recommend to anyone we know. And if ask we will not have anything good to say about our experience with your companyI
Response from Veterans United
Rene, we strive to exceed all customer expectations, but there are times we fall short. It appears this may have been one of those times. Our Client Advocate team would like to research your concerns in depth. Please reach out to us with additional details. It is our priority to prevent these mistakes from happening going forward.
Thank you,
Mr. Machado and team did an excellent job. Very prompt, and very courtesy to our needs in understanding to the loan borrowing process. Definitely recommend first time home buyers and anyone overseas looking to purchase a home. No gimmicks, no unanswered questions. Look no further; worry no worries this team will make everything so simple, and to easy to complete. Military friendly and super welcoming!
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