Veterans United needs to focus on over communicating with individuals going through this process which occurs via email, website, text messages, and phone calls. The communication was decent but could have been better. This would have prevented closing taking so long with a call prior discussing all the fees associated with the final disclosure statement.
The application process is so very easy & short. The app is also user friendly. We were always in the know as to our loan status. Solibel Ramos, was our loan processor, there are truly no words for how fabulous this lady is! She was fantastic, Solibel stepped in for us at the last minute. She was able to get us closed on time, despite a huge set back with another lender. Solibel is extremely reliable, knowledgeable & efficient. Plenty of stress already comes along with a home purchase. Fortunately, choosing Solibel Ramos & Veterans United relieved most of that stress for us!
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Bob Doran, Chrystal and Paola Blackburn were the best. They made my home buying experience one of the best and I would definitely recommend them to anyone I know purchasing a home. They followed up with every time I had a question or a concern. They are truly the best at what they do!!!! I’m so happy and couldn’t ask for more exceptional work!!!!!’
