There were a lot of people involved in this process and Steve and his whole team were the ones who put put all the fires before I even knew there were fires! Thank you very much Steve!!
Seamless process. Even the many to do's were easy to handle.
The staff was easy to work with Justin team was amazing and easy to work with
What an outstanding loan team I got makes the entire process so easy thank you Evan and team for your hard work! Shows what a family vets are
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
There are some issues with VU systems timing out as I try to read the documents. Also the insurance piece was an annoyance. I was still shopping and VU for whatever reason auto closed it and put their own insurance in. In fact I got a text message this morning thanking me for choosing VU insurance. I also got a call yesterday saying I had to sign a statement that I had declined VU insurance. I informed the lady my loan had already closed, but send it to me and I'll sign it. Nothing ever came.
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Veterans united was great! Amanda and her team are the best! They made our home buying process seamless and made us feel like family.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
I will recommend friends to use Veterans United. Glenn was great to work with and guided me through the process with ease and was a pleasure to work with.
Ellis was really fantastic, in all honesty. This was my first rodeo at home buying and from day 1 he was phenomenal. Whenever l had questions, concerns, worries, needed an explanation, he was always there to assist me.
There were times l actually felt l was maybe being annoying or overwhelming him, but he never gave that impression at all. He made my experience greater than l could have asked for and eased a lot of the stress l was feeling throughout the process. Yeah, Ellis is the man and I’m so happy l got to work with him.
Great guy!
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BRANT BATSON IS AN AMAZING PERSON TO WORK WITH! VERY PROFESSIONAL,PERSONABLE AND DOESNT MIND HELPING IN ANYWAY HE CAN!! IT WAS A BLESSING TO HAVE YOU AS OUR LOAN OFFICER AND PLEASE WHEN YOU COME TO FLORIDA LOOK US UP BECAUSE LUNCH IS ON US!! AGAIN THANK YOU FROM THE BOTTOM OF OUR HEARTS!!
EDDIE & CANDY TURNER
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I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Made things very simple.
Tony, Rachel and the rest of the team were top notch and on top of everything the whole time, I couldn’t ask for a better team to have handle the process from start to finish.
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
