Bob is a loan officer at Veterans United Home Loans and is also a 33-year veteran of the U.S. Army with six combat deployments. He is a graduate of the U.S. Military Academy at West Point in New York and prides himself in his selfless service to the nation. Fayetteville has been home for Bob and his family since 2009. His family is grateful for the opportunity to settle down and plant long-lasting ties to the community here. His military experience gives him a unique understanding of his homebuying customers at Veterans United. Bob provides an untiring dedication and commitment to his customers’ loan processes, and he will tenaciously work for his homebuyers.
Bob was very pleasant as so easy to work with!!!
Pretty frustrating experience. Poor communication and poor information. Response is not provided in a timely manner. Had to seek for answers elsewhere
Response from Veterans United
Frank, thank you for sharing your feedback openly and for giving us an opportunity to learn more. One of our Client Advocate team members has already begun to research your comments to learn how we may better assist with communication given what you have stated. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Mr. Doran was extremely helpful and knowledgeable throughout the entire experience. He answered all our questions, gave recommendations, and was delightful to work with. Thank you Mr. Doran and everybody at the Veterans United Home Loans of Fayetteville team!
Bob did excellent!