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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
454,161 reviews
842 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 454,161 unfiltered reviews

Starting on Page 15 of 15,139. Return to Page 1

4.5 out of 5 Stars

I recently completed a VA IRRRL with Veterans United, and working with Jamie Itamoto was outstanding from start to finish. She was honest, upfront, and clear with me from the very beginning—no surprises, no pressure, just straight guidance and integrity. The rate she secured for me was excellent, and the entire process was smooth and respectful. I look forward to working with Jamie again when rates drop, and I’m grateful for the level of professionalism and aloha she brought to this refinance.

headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars

Great customer service and wonderful personalities from the loan team, everything seemed to go smoothly with their help.

headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
headshot image of Christian Demand

Loan Officer: Christian Demand

NMLS# 1952534

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Photo submission from Chandra D.

Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

excellent customer service!!

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars

Jeff Berrimger was really wonderful man to work with for a pretty long time! He went out of his way to make sure I was always in the loop! I could not have this without his awesome help! I would recommend him to any veteran! Thank you so much for caring and your support Jeff! Thank you so very much for your dedication!

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars

Brice was fantastic. Very communicative and informative. If he didn’t know an answer to my question, he was quick to get an answer. My realtor even appreciated how he kept her in the loop every step of the way.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars

Jason and his team were patient and supportive as we looked for our dream home. The application process was super easy. 5 Stars would finance here for a third time!

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

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4.5 out of 5 Stars

They were willing to work with me and help me fix areas that needed fixing in order for me to qualify for the best loan possible.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars

I had a great experience working with David and the Kitchen Team during the purchase of my home. They were professional, responsive, and extremely knowledgeable throughout the entire process. They made everything smooth and stress-free, always keeping me informed and answering all my questions. I truly appreciate their dedication and support. I highly recommend David and his team to anyone looking to buy a home!

headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars

A pleasure as always. Phenomenal team to make the process professional and pain free. Great team.

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Wesley and Tyler were amazing, they answered all of my questions , which I had quite a bit of, and guided me in the right direction to make this entire experience as seamless as possible. We’ll be forever grateful to this team of hardworking individuals for the effort they put into get my family and I into our first home!

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars

Everything about the process was smooth and transparent. The VU portal made everything so much easier to submit and complete. Felicia, Tyler, and Jennifer were amazing!

headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

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Experience first-hand why 361,347 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars

awesome experience.!!!

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars

The whole team did a outstanding job with help fixing my credit to getting everything cleaned up for a approval. I would highly recommend and will use you for a refinance in the future

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

4.5 out of 5 Stars

Zane and his team were amazing. I highly recommend anyone to use veterans united. They went above and beyond my expectations!

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars

From start to finish the experience was amazing. The entire team maintained a level of unmatched professionalism and consistency. Anytime I had a question or a sense of worry about the seekers timeline, they were there to answer and comfort us on our journey ensuring they could make it happen. And they did! I prefer doing business local, but with this team I always felt as if I were talking to the lender down the road. A+++!

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Devin and Dawn were exceptionally helpful during the entire process. Keep informed on what needed to happen and when.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars

Conor and Eric went above and beyond making things easy for me to understand. Christian was very helpful with setting up the utilities. Over all I would say this being my first and only home buying experience I'm glad to have had such a caring and professional team. Thanks guys!!

headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

0.5 out of 5 Stars

The beginning of the process was easy and smooth, but it quickly turned into an unpleasant experience. Be careful of Nathan Anderson NMLS 1406929 and his “Team”. They’ll talk and butter you up ensuring everything is going smooth. But they are quick to make mistakes making delays in closing. Also they failed to have payments sent out in a timely manner causing you to have late fees and more interest charges that you’ll have to end up paying on your own. They will not fix anything or make any attempt to correct their errors. You’ll get passed off to another “Team” member that will just say the same things about how they are taking care of it. But you’ll have to do the leg work yourself. They are just another loan company, nothing sets them a part from any either company. Don’t let the “Veteran” title and formality fool you. They still have yet to reimburse me as they said they would for the late fees and extra interest fees I’ve occurred due to their negligence. Beware of what you’re getting yourself into. I will never recommend or use Veterans United again.

headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

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