Mr. Mike and his team did wonderful work.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Craig was on top of it, great guy to work with.
Karson Hill, Spencer Cole, and Tayla Breeden have been fantastic handling the entire process for me and answering all of my questions and providing the guidance I needed!
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Overall, my experience with Veterans United Home Loans was excellent. The team communicated clearly throughout the entire process and made the home-buying experience smooth and stress-free. They were responsive, professional, and very knowledgeable about the VA loan process. I appreciated their guidance and support from start to closing.
It was an awesome experience to work with Andrew and Codi. Very professional and help me out a lot.
They were so helpful and amazing! I don't think anybody else could have done the same!
I won't work with anyone else.
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The whole team was very helpful and patient. They were in communication with me almost every day. I'm very satisfied with their service.
I have worked with veterans united for years, and I am not only thankful for the individuals I have worked with, but their willingness to see progress through on my behalf - thank you each for your dedication!
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
I am grateful for the step-by-step support provided throughout my homebuying process. Toby and the entire team were excellent.
Highly dissatisfied with Veterans United Home Loans for passing my loan off to a foreign partner during my refinance. I went from talking to people I felt like I recognized and understood to a severe language gap with a financial provider who can’t even pretend they care who they’re financing. Up until this point, I would’ve highly recommended Veterans United Home Loans. now I will let people know to stay as far away as possible. This is not the service or the people that veterans want to be dealing with.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear how frustrating this experience was, especially after you previously felt confident recommending Veterans United. Feeling comfortable with the people guiding you through a refinance is incredibly important, and I’m sorry that the transition in who you were working with left you feeling disconnected and unsupported.
Clear communication and a personal level of service matter a lot to us, so it’s concerning to hear that this part of the process felt so different from your earlier experience. I’d really like the opportunity to better understand what happened and review the details of your refinance so we can address the concerns you’ve raised.
If you’re willing, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day. Your feedback is important, and I’d appreciate the chance to talk with you directly.
Thank you for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
Exceptional customer service! Thank you for everything you do.
