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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
453,098 reviews
710 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 453,098 unfiltered reviews

Starting on Page 15 of 15,104. Return to Page 1

5 out of 5 Stars

Using Veterans United was such a seamless process. We expected a hassle and a lot of back and forth like we did with another company our first time we bought a home. We were so pleasantly surprised that this was the complete opposite experience! Josh and Dustin were very communicative and always available to answer any and every question we had! Highly recommend!!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars

My entire lending team was amazing. I began the home buying process with almost no knowledge of what to do. Vince, Zack, and Natalie walked me through the whole thing, answered any questions I had, and ensured I felt comfortable with my decisions before moving to each next step. Amazing professionalism, interpersonal skills, and knowledge from the entire team. If I could rate higher than a 10 I would.

headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

4.5 out of 5 Stars
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

1.5 out of 5 Stars

The Loan coordinator we had Monica would never answer the phone or emails. She would ask for the same paperwork after we had already sent it to her multiples times. As a first time home buyer and my husband overseas it was very frustrating when we didn’t have complete information or information was relayed to us last minute it’s very hard to coordinate when you don’t know what to do. I had a very stressful experience because of her. I hope that other military families don’t have to deal with this stress while buying a home and trying to PCS with a service member overseas.

Response from Veterans United

Hi Christian,

I’m so sorry to hear how stressful this experience was for you, especially as a first-time homebuyer with your husband overseas. Buying a home during a PCS is already a lot to manage, and you should have felt supported and clearly guided every step of the way.

It’s frustrating to hear that communication felt inconsistent and that you were asked for the same paperwork multiple times. Not having complete information, or receiving it at the last minute, can make an already complex process feel overwhelming. I can absolutely understand how that would add unnecessary stress to your situation.

Military families sacrifice so much, and the homebuying experience should never add to that burden. I would truly appreciate the opportunity to look into this more closely and better understand what happened.

When you’re able, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

As a first-time homebuyer, I was unfamiliar with the process, and being nearly nine hours away due to work obligations made it even more challenging. From start to finish, the team at Veterans United made the experience smooth and straightforward. They took the time to ensure I understood each step and maintained seamless communication throughout, never leaving me out of the loop. I would highly recommend them to anyone, especially those navigating the home-buying process for the first time or from a distance.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars

As a first-time homebuyer, I was pleasantly surprised by the smooth process. The team of specialists provided me with expert guidance throughout the entire journey.

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars

Once again , VU and my team; especially Tommy Heller are amazing! Tommy always answers questions quickly and always available through the process of buying and refinancing a home . If he ever leaves VU, I’ll follow 😉

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

I couldn't be more excited than I am now with you all help. it was super fast and the flow was all so sweet at first I had my doubts but you and the whole team made it happen. To me all of u did the impossible. My wife and I truly appreciate the hard work: again thank you all!!!!

headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

4.5 out of 5 Stars
headshot image of Aaron Mallett

Loan Officer: Aaron Mallett

NMLS# 2703104

1.5 out of 5 Stars

I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.

Response from Veterans United

Hi Jakob,

I’m really sorry to hear how this experience made you feel. Buying a home is too important to feel like just another number, and it’s concerning to hear that communication felt inconsistent and hard to access. Not getting timely responses to calls and emails, especially when you’re trying to coordinate around work schedules, can be incredibly frustrating.

I also understand how discouraging it must have been to have your file restarted during underwriting and see your closing pushed back. That kind of disruption adds stress to an already detailed process. On top of that, a change in rate without clear communication would understandably feel upsetting and misleading.

Your feedback is serious, and I would truly appreciate the opportunity to review your file and better understand what happened here. My goal is to ensure your concerns are fully heard and addressed.

If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Jeffrey Ellison

Loan Officer: Jeffrey Ellison

NMLS# 2640957

5 out of 5 Stars
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

The process was very easy. Definitely easier than what I was expecting. They work with you every part of the process, so you know what to except.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

Justin and the rest of the team were phenomenal in getting me approved all the way to closing. I definitely would recommend VU.

headshot image of Justin Wandel

Loan Officer: Justin Wandel

NMLS# 1721211

5 out of 5 Stars
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars

They took my concerns very seriously and explained every document. Very quick to respond when I had questions. Thank you!

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

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5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars

Tony was great! He answered all of my questions and was very patient. I never once felt I was bugging or an inconvenience to him.

headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
headshot image of Brad Mendosa

Senior Loan Officer: Brad Mendosa

NMLS# 2020947

5 out of 5 Stars

Vetrans United has made our house buying sooo simple and smooth! I loved the online process it made it so easy! They also helped us woth insurance and that process was great as well! Definitely would recommend!

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

4.5 out of 5 Stars
headshot image of Brandon Snyder

Loan Officer: Brandon Snyder

NMLS# 2736697

5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

Very great people to work wirh

headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

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