Chelsea and the entire team at Veterans United were great. They all stayed on top of the process and kept me informed as we worked through the refi. Chelsea and the team were very professional, efficient, informed and genuinely concerned that all should go right. I am impressed as this was probably the smoothest mortgage process I have ever done and I have done many. I thank you for the dedication and hard work.
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My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.
