The best team I've ever worked with. Like met above my expectations and got me my new home super fast to get ready for my baby girl on the way.
Bob Doran was very helpful throughout the process. He helped make sure all paperwork and property condition was in order prior to funding.
The process was seamless and too good to be true. Everything came together quickly and the Veterans United Portal made the whole process very easy to complete.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
I am very thankful for Veterans United. I received excellent customer service.
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Overall VU made this process easy to understand especially for first time homebuyers and smooth from start to close.
You are very fortunate to have an employee as dedicated as Jamie. He was with me 100% of the way including weekend and late night phone calls. He made closing on this house a real pleasant experience.
So glad to work with Veterans United. You've given us our forever-home.
Very good customer service. Very responsive
Colin does a great job, and Julie did great as well. The process was quick albeit a bit fragmented. I wish all list items I had to do could be given at the start.
My team was amazing! I couldn’t have ask for a better team than the one i had, they worked in a timely manner to get me closed on my house and answered every question i had! Fingers are crossed if I ever buy again this is my team!
This has been the most beautiful New Year Mr Tyler Dunn and team helped me to become a 1st time Homeowner in less than 2 months I told him I knew nothing about buying a house they Assured me that they would take care of me and did I done everything they asked me to do and they made my Dream come through he explained who they were and was here to Help and did a Phenomenal Work in helping me things I didn’t understand Him and Lori explained so yes I will Recommend Veterans United to anyone Ian a witness Thank you Mr Dunn and Team
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I honestly have already referred several people to use VU. I'm not sure if they ever did but I have sent that reference to a few friends.
Alexei and the entire team at Veterans United ensured I could get my home without delay. Every time I called, they answered my call and answered my questions.
I appreciate all the efforts of the full team. It was a great experience.
After having a bad time with a bank for four and a half months. I came to Veterans United hoping to find relief and boy did they ever make this transition and every step along the way easy to deal with. I got daily updates, where they were at, what they needed from me and the next steps that we would address. I had direct contact when I needed it and fast responses all of which I did not get from the bank. I could be no happier.
Smooth start. Horrible bumpy ending once we got to underwriting, Constantly going in circles and honestly gave me the impression that I was being scammed until everything finally closed. Communication was scarce. And to find out this company has no actual affiliation with the VA leaves me speechless considering “Veteran’s” is literally in the name. Please consider a name change instead using that word as a cash grab to lure service members in.
Response from Veterans United
Hi Jessie,
I’m really sorry for how difficult the final stretch of your loan felt. Going in circles during underwriting and struggling to get clear communication can be exhausting, and I understand why that would leave you feeling uneasy right up until closing. That’s not the experience we want for anyone.
I also hear your concern about our name and VA affiliation. While we’re not part of the Department of Veterans Affairs, we are a VA-approved lender that focuses on serving Veterans and military families. Still, I understand how important clarity and transparency are, and I’m sorry if that wasn’t clearly explained along the way.
Your feedback about communication and the underwriting process is important, and I’d appreciate the chance for our Client Advocate team to review what happened and learn from it. If you’re open to reaching out, you can contact us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
This is one of the greatest companies to work with hands down.
